Binomo withdraw

How to Withdraw funds from Binomo

How to Withdraw funds to Bank Account on Binomo

Bank account withdrawals are only available for banks of India, Indonesia, Turkey, Vietnam, South Africa, Mexico, and Pakistan.

Find out how you can use bank transfers to withdraw funds with your Binomo trading account.

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app: 

In the new Android app version: tap on the “Profile” icon at the bottom of the platform. Tap on the “Balance” tab and then tap “Withdrawal”.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “Bank transfer” as your withdrawal method. Fill in the rest of the fields (you can find all the required information in your bank agreement or in a bank app). Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 3 business days to credit funds to your bank account. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected]. We will help you track your withdrawal.

How to Withdraw funds to Bank Card on Binomo

Withdraw funds to a non-personalized bank card

Non-personalized bank cards don’t specify the cardholder’s name, but you can still use them to credit and withdraw funds.

Regardless of what it says on the card (for example, Momentum R or Card Holder), enter the cardholder’s name as stated in the bank agreement.

Bank card withdrawals are only available for cards issued in Ukraine or Kazakhstan.

To withdraw funds to a non-personalized bank card, you’ll need to follow these steps:

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app: 

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Fill in the required information. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected]. We will help you track your withdrawal.

Withdraw funds to a bank card

Bank card withdrawals are only available for cards issued in Ukraine or Kazakhstan.

To withdraw funds to a bank card, you’ll need to follow these steps:

1. Open a left side menu, choose the “Balance” section. Tap the “Withdrawal” button.

In the mobile app:

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Fill in the required information. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected].
 We will help you track your withdrawal.

Withdraw funds via VISA/MasterCard/Maestro in Ukraine

To withdraw funds to your bank card, you’ll need to follow these steps:

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app:

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

Withdraw funds via VISA/MasterCard/Maestro in Kazakhstan

To withdraw funds to your bank card, you’ll need to follow these steps:

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app:

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

How to Withdraw funds via E-wallet on Binomo

Electronic payments are growing to be exceedingly popular because of their speed and convenience to the user. Cashless payments save time and are also very easy to perform. Below is the tutorial for withdrawing via E-payments.
 

Withdraw funds via Perfect Money

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app:

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “Perfect Money” as your withdrawal method. Please note that you can only withdraw funds to the wallets you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers up to 1 hour to credit funds to your e-wallet. In rare cases, this period may be extended to 7 business days due to national holidays, your payment provider’s policy, etc.
 

Withdraw funds via Skrill

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app:

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “Skrill” as your withdrawal method and fill in your email address. Please note that you can only withdraw funds to the wallets you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers up to 1 hour to credit funds to your e-wallet. In rare cases, this period may be extended to 7 business days due to national holidays, your payment provider’s policy, etc.
 

Withdraw funds via ADV cash

1. Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

In the mobile app:

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

2. Enter the payout amount and choose “ADV cash” as your withdrawal method. Please note that you can only withdraw funds to the wallets you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers up to 1 hour to credit funds to your e-wallet. In rare cases, this period may be extended to 7 business days due to national holidays, your payment provider’s policy, etc.

Frequently Asked Questions (FAQ)

How much time does it take for funds to be withdrawn?

When you withdraw funds, your request goes through 3 stages:

• We approve your withdrawal request and pass it on to the payment provider.
• The payment provider processes your withdrawal.
• You receive your funds.

Please note!

It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc. Detailed information regarding the withdrawal conditions is denoted in 5.8 of the Client Agreement.

Approval period

Once you send us a withdrawal request, it gets assigned with “Approving” status (“Pending” status in some mobile application versions). We try to approve all withdrawal requests as fast as possible. The duration of this process depends on your status and is indicated in the “Transaction History” section.

1. Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab. For mobile app users: open the left side menu, choose the “Balance” section.

2. Click on your withdrawal. The approval period for your transaction will be indicated.

If your request is being approved for too long, contact us by clicking “Waiting for more than N days?” (“Contact support” button for mobile app users). We will try to figure out the problem and speed up the process.

Processing period

After we’ve approved your transaction, we transfer it to the payment provider for further processing. It gets assigned with “Processing” status (“Approved” status in some mobile application versions).

Each payment provider has its own processing period. Click on your deposit in the “Transaction History” section to find the information about the average transaction processing time (generally relevant), and the maximum transaction processing time (relevant in the minority of cases).

If your request is being processed for too long, click “Waiting for more than N days?” (“Contact support” button for mobile app users). We will track your withdrawal and help you to get your funds as soon as possible.

Note. It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc.

Why can’t I receive funds right after I request a withdrawal?

When you request a withdrawal, first, it gets approved by our Support team. The duration of this process depends on your account status, but we always try to shorten these periods when possible. Please note that once you’ve requested a withdrawal, it cannot be canceled.

• For standard status traders, the approval might take up to 3 days.
• For gold status traders – up to 24 hours.
• For VIP status traders – up to 4 hours.

Note. If you haven’t passed verification, these periods can be extended.

To help us approve your request faster, before withdrawing make sure that you don’t have an active bonus with a trading turnover.

Once your withdrawal request is approved, we transfer it to your payment service provider.

It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected]. We will help you track your withdrawal.
 

What payment methods can I use to withdraw funds?

You can withdraw funds to your bank card, bank account, e-wallet, or crypto-wallet.

However, there are few exceptions.

Withdrawals directly to a bank card are only available for cards issued in Ukraine or Turkey. If you are not from these countries, you can withdraw to your bank account, an e-wallet, or a crypto-wallet. We recommend using bank accounts that are linked to cards. This way, the funds will be credited to your bank card. Bank account withdrawals are available if your bank is in India, Indonesia, Turkey, Vietnam, South Africa, Mexico, and Pakistan.

Withdrawals to e-wallets are available for every trader who has made a deposit.

What is the minimum and maximum withdrawal limit?

The minimum withdrawal limit is $10/€10 or an equivalent of $10 in your account currency.

The maximum withdrawal amount is:

• Per day: no more than $3,000/€3,000, or an amount equivalent to $3,000.
• Per week: no more than $10,000/€10,000, or an amount equivalent to $10,000.
• Per month: no more than $40,000/€40,000, or an amount equivalent to $40,000.

Note. In some cases, these limits may slightly differ depending on certain payment providers.

How to Deposit in Binomo

A deposit or a trading account top-up is available in a variety of ways. The main accessibility criterion is the client’s region, as well as the current settings for accepting payments on the platform.

How to Deposit via Bank transfer in Binomo

You can top up your Binomo account for free with a bank transfer. 

PicPay

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose the country and select the “PicPay” payment method.

3. Enter the deposit amount and click “Deposit”.

4. You will be automatically redirected to the payment provider’s page. Enter your personal information: your name, CPF, CEP, e-mail address, and phone number. Click “Confirm”.

5. A QR code will be generated. You can scan it with your PicPay app.

6. Open your PicPay app, click “QR code”. Scan the code from the previous step.

7. Choose a payment method and tap “Pagar”. Enter your bank card details, tap “Continuar”.

8. Enter your PicPay password and tap “Continuar”. You’ll see a confirmation of your payment.

9. To check the status of your transaction, go back to the “Transaction history” tab and click on your deposit to track its status.

Itau

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose the country and select the “Itau” payment method.

3. Enter the deposit amount and click “Deposit”.

4. You will be automatically redirected to the payment provider’s page. Choose Bradesco and enter your personal information: your name, CPF, CEP, e-mail address, and phone number. Click “Confirm”.

5. Note down the PIX Key. Don’t close this page just yet, so you can complete the payment by downloading the receipt.

6. Log into your Itau app. Tap on the “PIX” menu.

7. Tap “Transferir” and enter the PIX key – e-mail address from step 5. Tap “Continuar“.

8. Check if the sum of the deposit is correct and tap “Continuar”. Make sure that all payment details are correct and click “Pagar”. 

9. Enter the deposit amount, select the type of account, and click “Continue”.

10. Select the date and click “Continue”.

11. Check if everything is correct and click “Confirm”. Then enter your security code.

12. The payment is complete. Take a screenshot of the receipt.

13. Go back to the page from step 5 and click on the “Click here to send proof” button.

14. Enter your bank details and click “Upload” to upload your receipt.

15. To check the status of your transaction, go back to the “Transaction history” tab and click on your deposit to track its status.

Boleto Rapido

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose Brazil in the “Country” section and select the “Boleto Rapido” payment method.

3. Enter the deposit amount and click “Deposit”.

4. You will be automatically redirected to the payment provider’s page. Enter your personal information: your name, CPF, CEP, e-mail address, and phone number. Click “Confirm”.

5. You can download the Boleto by clicking “Save PDF”. Or you can scan the barcode with your banking app or copy the code.

6. Log into your bank account app and click “Pagamentos”. Scan the code with your camera. You can also insert the Boleto numbers manually by clicking on “Digitar Números”. When you scan or insert the Boleto numbers, you will be redirected to the confirmation page. Check if all the information is correct, and click “Confirmar”.

7. Check if the sum is correct and click “Próximo”. To conclude the transaction, click “Finalizar”. Then enter your 4-digits PIN to confirm the transaction.

8. To check the status of your transaction, go back to the “Transaction history” tab and click on your deposit to track its status.

Pagsmile

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose the country and select one of the payment methods.

3. Enter the deposit amount and click “Deposit”.

4. You will be automatically redirected to the payment provider’s page. For payments via Boleto Rápido and Lotérica, enter your personal information: your name, CPF, CEP, email address, and phone number. Click “Confirmar”.

5. For payments via PicPay or one of the following banks you can select on the screen, Itaú, Santander, Bradesco e Caixa, enter your personal information: your name, CPF, e-mail address, and phone number. Click “Confirmar”.

6. In order to finish the payment using Boleto Rápido, download the Boleto by clicking “Salavar PDF”. Or you can scan the barcode with your banking app or copy the code.

7. In sequence to finish the payment using Lotérica, take a note of “Código de convênio” and your “Número de CPF/CNPJ” and go to the nearest “Lotérica” to make the payment.

8. To complete the payment via PicPay, please notice that a QR code will be generated. You can scan it with your PicPay app using the step-by-step guide in this link.

9. In order to finish the payment using Bank Transfer, please note down the PIX Key. Don’t close this page just yet, so you can complete the payment by downloading the receipt. Next, click on the name of the bank to see the step-by-step guide on how to complete the deposit via Itaú, Santander, Bradesco, and Caixa.

10. To check the status of your transaction, go back to the “Transaction history” tab and click on your deposit to track its status.

11. If you have any questions, please do not hesitate to contact us via our chat, telegram: Binomo Support Team, as well as via our email: [email protected]

Santander

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose the country and select the “Santander” payment method.

3. Enter the deposit amount and click “Deposit”.

4. You will be automatically redirected to the payment provider’s page. Choose Bradesco and enter your personal information: your name, CPF, CEP, e-mail address, and phone number. Click “Confirm”.

5. Note down the PIX Key. Don’t close this page just yet, so you can complete the payment by downloading the receipt.

6. Log into your Santander account. Click on the “PIX” menu and then click “Transfer”.

7. Select “Pix e Transferências”. Then select “Fazer uma transferência”.

8. Fill in the account information to make the bank transfer. Click “Continuar”.

9. The payment is complete. Save the receipt by clicking “Salvar en PDF”.

10. Go back to the page from step 5 and click on the “Click here to send proof” button. Enter your bank details and click “Upload” to upload your receipt.

11. To check the status of your transaction, go back to the “Transaction history” tab and click on your deposit to track its status.

How to Deposit via Bank card in Binomo

You can use any bank card that was issued for you to fund your Binomo account. It can be a personalized or non-personalized card (without the cardholder’s name on it), a card in a currency different from the one your account uses.

In most cases, funds are credited within an hour or even instantly. Sometimes, however, it may take longer depending on your payment service provider. Please check the payment processing time for your country and card brand before contacting Binomo support.

If you’re making your first deposit to Binomo, try sending a small number of funds first to familiarize yourself with the process and make sure that everything works correctly.

Deposit via Visa/Mastercard/Maestro in Arabic countries

1. Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Visa”, “Mastercard/Maestro” method.

3. Сhoose the amount to deposit.

4. Fill in your bank card details and click on the ”Pay” button.

5. Confirm the payment with a one-time password code received in an SMS message.

6. If the payment was successful you will be redirected to the following page with the amount of the payment, date and transaction ID indicated:

Deposit via Visa/Mastercard/Maestro in Kazakhstan

1. Click on the "Deposit" button in the right top corner.

2. Choose “Kazakhstan” in the “Сountry” section and select “Visa / Mastercard / Maestro” method.

3. Сhoose the amount to deposit.

4. Fill in your bank card details and click on the “Pay” button.

If your card is issued by Kaspi Bank, then please check in the mobile app that you have activated the payment option on the Internet, and you have not reached your limit. You can also expand the limit in your mobile app.

Also your bank can decline transaction, to avoid it please follow this information:
5. Enter a one time password from your bank to complete the transaction.

6. If the payment was successful you will be redirected to the following page with the amount of the payment, date and transaction ID indicated:

Deposit via Visa/Mastercard/Maestro in Ukraine

1. Click on the "Deposit" button in the right top corner.

2. Choose “Ukraine” in the “Сountry” section and select “Mastercard/Maestro” or “Visa” method depending on the one you use.

3. Сhoose the amount to deposit.

4. Fill in your bank card details and click on the“Pay” button.

5. Confirm the payment with a one-time password code received in an SMS message.

6. If the payment was successful you will be redirected to the following page with the amount of the payment, date and transaction ID indicated:

Deposit via Visa/Mastercard/Rupay in India

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose “India” in the “Country” section and select the “Visa” payment method.

3. Enter the deposit amount, your phone number, and click the “Deposit” button.

4. Enter your card details and click “Pay”.

5. Enter the one-time password (OTP) that was sent to your mobile number, and click “Submit”.

6. Your payment was successful.

7. You can check the status of your transaction in the “Transaction history” tab.

Deposit via Visa/Mastercard/Maestro in Turkey

You can only use this payment method if you:

• Have Turkish citizenship (with full ID);
• Use a Turkish IP address;

Remember!

• You can make only 5 successful transactions a day;
• You have to wait for 30 minutes after making a transaction to make another one.
• You can use only 1 Turkish ID to replenish your account.

You can also use other payment methods.

1. Сlick the “Deposit” button in the right top corner of the screen.

2. Choose “Turkey” in the “Country” section and select the “Visa / Mastercard / Maestro” payment method.

3. Choose the deposit amount, enter your first and last name, and press the “Deposit” button.

4. Fill in your card information and click the “Yatır” button.

5. An SMS with a code will be sent to your mobile phone. Enter the code and click “Onay”.

6. Your payment was successful. You’ll be automatically redirected to the next page.

7. You can go back to Binomo by clicking the "Siteye Geri Dön” button.

8. To check the status of your transaction, go to the “Transaction history” tab and click on your deposit to track its status.

How to Deposit via E-wallet in Binomo

Topping up your Binomo account takes only a few taps:
 

AstroPay Card

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose your country in the “Country” section and select the “AstroPay” payment method.

3. Enter the deposit amount and click the “Deposit” button.

4. Click “I already have an AstroPay card”.

5. Enter your AstroPay card information (card number, expiration date, and verification code). Then click “Confirm Deposit”.

6. Your deposit has been processed successfully. Click “Back to Dolphin Corp”.

7. Your deposit is confirmed! Click “Continue trading”.

8. To check the status of your transaction, click the “Deposit” button in the right top corner of the screen and then click on the “Transaction history” tab.

9. Click on your deposit to track its status.

Advcash

1. Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Advcash” method.

3. Сhoose the amount to deposit.

4. You will be redirected to Advcash payment method, click on the “Go to payment” button.

5. Enter the email address, password of your Advcash account and click on the “Log in to Adv” button.


6. Select the currency of your Advcash account and click on the “Continue” button.

7. Confirm your transfer by clicking on the “Confirm” button.

8. The confirmation of your transaction will be sent to your email. Open your email box and confirm it in order to complete the deposit.

9. After the confirmation you will get this message about the successful transaction.

10. You will get the details of completed payment.

11. The confirmation of your deposit process will be in the “Transaction history” page in your account.

Skrill

1. Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Skrill” method.

3. Сhoose the amount to deposit and click on the “Deposit” button.

4. Click on “Copy” button to copy Binomo`s Skrill account email. Then click “Next” button.
Or you can click “How to make a deposit” to get a GIF instruction.

5. You need to enter a Skrill transaction ID. In order to do that, open your Skrill account then send funds to the Binomo account that you copied the address.


5.1 Open your Skrill account, click “Send” button and choose “Skrill to Skrill” option.

5.2 Paste Binomo email address you copied before and click “Continue” button.

5.3 Enter the amount you want to send then click “Continue”.

5.4 Click to “Confirm” button to continue.

5.5 Enter PIN code then click “Confirm” button.

5.6 Funds sent. Now you need to copy a transaction ID, follow the Transactions page.

5.7 Choose the transaction that you sent to Binomo account and copy the transaction ID .

6. Back to Binomo page and paste the transaction ID to the box. Then click “Confirm”.

7. The confirmation of your deposit process will appear. Also information about your deposit will be in the “Transaction history” page in your account.

Perfect Money

1. Click on the "Deposit" button in the right top corner.

2. Choose the "Сountry” section and select “Perfect Money” method.

3. Enter the amount to deposit. Then click the “Deposit” button.

4. Enter your member ID, password and Turing number then click on the “Preview payment” button.

5. A processing fee is deducted. Click on the “Confirm payment” button to process the payment.

6. You will get a payment confirmation with payment details.

7. Your transaction is successful. After the payment is completed, it will give you the receipt for the payment.

Frequently Asked Questions (FAQ)

Is that safe to send you funds?

Its totally safe if you deposit through the "Cashier" section on the Binomo platform ("Deposit" button in the top right corner). We only cooperate with trusted payment service providers that comply with security and personal data protection standards, such as 3-D Secure or the PCI standard used by Visa.

In some cases, when making a deposit, youll be redirected to our partners websites. Dont worry. If youre depositing through "Cashier", its completely safe to fill in your personal data and send funds to CoinPayments or other payment service providers.

My deposit didn’t go through, what do I do?

All unsuccessful payments fall under these categories:

• Funds haven’t been debited from your card or wallet. The flowchart below shows how to solve this problem.

• Funds have been debited but not credited to the Binomo account. The flowchart below shows how to solve this problem.

In the first case, check the status of your deposit in the “Transaction history”.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab.

In the mobile app: Open the left side menu, choose the “Balance” section.

If the status of your deposit is “Pending”, follow these steps:

1. Check the instruction on how to deposit with your payment method in the Deposit section of the Help Center to make sure you didn’t miss any steps.

2. If the processing of your payment takes longer than a business day, contact your bank or digital wallet provider to help you indicate the problem.

3. If your payment provider says that everything is in order, but you still haven’t received your funds, contact us at [email protected] or in the live chat. We will help you to resolve this issue.

If the status of your deposit is “Rejected” or “Error”, follow these steps:

1. Click on the rejected deposit. In some cases, the rejection reason is indicated, like in the example below. (If the reason is not indicated or you don’t know how to fix it, go to step 4)

2. Resolve the problem, and double-check your payment method. Make sure it’s not expired, you have sufficient funds, and you’ve entered all the required information correctly, including your name and SMS confirmation code. We also recommend checking the instruction on how to deposit with your payment method in the Deposit section of the Help Center.

3. Send your deposit request again.

4. If all the details are correct, but you still cannot transfer funds, or if the rejection reason is not indicated, contact us at [email protected] or in the live chat. We will help you to resolve this issue.

In the second case, when the funds have been debited from your card or wallet, but you haven’t received them within a business day, we’ll need to confirm the payment to track your deposit.

To help us transfer your deposit to your Binomo account, follow these steps:

1. Collect a confirmation of your payment. It can be a bank statement or a screenshot from the banking app or online service. Your first and last name, the card or wallet number, the payment sum, and the date it’s been made should be visible.

2. Collect a transaction ID of that payment on Binomo. To obtain transaction ID, follow these steps:

• Go to the “Transaction history” section.

• Click on the deposit that has not been debited to your account.

• Click the “Copy transaction” button. Now you can paste it in a letter to us.

3. Send the confirmation of payment and a transaction ID to [email protected] or in a live chat. You can also briefly explain the problem.

And do not worry, we will help you track your payment and transfer it to your account as quickly as possible.

How much time does it take for funds to be deposited into my account?

When you make a deposit, it gets assigned with “Pending” status. This status means that the payment provider is now processing your transaction. Each provider has its own processing period.

Follow these steps to find the information about the average and maximum transaction processing time for your pending deposit:

1. Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab.

For mobile app users: open the left side menu, choose the “Balance” section.

2. Click on your deposit to find out the processing period for your transaction.dep_2.png

Note. Usually, payment providers process all deposits within a few hours. The maximum transaction processing time is rarely relevant and is often due to national holidays, payment provider’s regulations, etc.

Do you charge for depositing?

Binomo never takes any fee or commission for depositing funds. Its quite the opposite: you can get a bonus for topping up your account. However, some payment service providers may apply fees, especially if your Binomo account and payment method are in different currencies.

Transfer fees and conversion losses vary greatly depending on your payment provider, country, and currency. Its usually specified on the providers website or displayed during the transaction order.

When the funds will be credited to my account?

Most payment systems process transactions instantly after the confirmations been received, or within a business day. Not all of them, though, and not in every case. The actual completion time depends heavily on the payment provider. Usually, the terms are specified on the providers website or displayed during the transaction order.

If your payment remains "Pending" for more than 1 business day, or it is completed, but the funds have not been credited to your account, please contact us at [email protected] or in the live chat.